This is especially true for things tens of megs to a few gigs. While retaining only requires you to have an amorphous blob somewhere, a non-event. Discarding is of almost zero importance, in fact, you have it logically backwards because discarding incurs a cost of investing your precious time to make a decision. I don't get it, this is not a house with limited square footage. To this day I have found no resolution, and the only next step is to contact them through a lawyer.
After spending tens of thousands of dollars on Amazon over the course of fifteen years I couldn't even get a personal call from the case manager, and all my purchased media is gone. I went through every possible channel to explain that the card does not send me a billing statement and I cannot possibly produce one, requesting to be called or at least emailed by a human, to no avail. All my kindle/audible/etc media immediately became inaccessible. Upon login I am presented with a stern request for documentation, a pdf upload field, a tweet-sized text field for comments, and all communication comes from a address. The payment bounced, Amazon immediately locked my account and requested to see a card billing statement sent to my home address to reactivate it. I used a new debit card from an online bank to purchase an expensive item and deliver it to a foreign address (which is admittedly suspicious). Something very similar happened to me with Amazon.
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